This Privacy Notice, inclusive of our Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

For clarity, Bee Lite may be both data controller and data processor for your personal data under certain circumstances. We are registered with the Information Commissioner’s Office, registration number A8313621, and are ISO 27001 accredited, certificate number 217354.

We must advise that this policy is subject to change, so please check our website on a regular basis for any further changes. This Privacy Notice sets out your rights under the new laws.

Bee Lite is a digital agency that provides website design and hosting services, based in Shoreditch, London. Our registered office is at 10a Lant Street, London SE1 1QR. Marcus Watson is the registered Data Protection Officer for Bee Lite.

We aim to handle personal data fairly, lawfully and transparently. We only collect data where there is a clear reason to do so, and we expect our teams and service providers to treat personal information with care.

We review our privacy practices as our services, legal obligations and business processes change. Where updates are made, the latest version of this notice should be used as the source of information about how we process personal data.

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

We receive information about you from you when you use our website, complete forms on our website, contact us by phone, email or otherwise in respect of our products and services, or during the purchasing of any such product.

We may also collect information when you sign up, enter a competition, promotion or survey, or when you inform us of any other matter. If you provide personal data about a third party, you warrant that you have obtained the express consent from that third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence if you contact us.

Please be aware that any video, image or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice. We merely process such data on your behalf, subject to our Terms and Conditions, and you are responsible for any applicable legal requirements in respect of your content.

We use information about you in the following ways:

• To process orders that you have submitted to us.
• To provide you with products and services.
• To comply with our contractual obligations we have with you.
• To help us identify you and any accounts you hold with us.
• To enable us to review, develop and improve the website and services.
• To provide customer care, including responding to requests if you contact us with a query.
• To administer accounts, process payments and keep track of billing and payments.
• To detect fraud and to make sure what you have told us is correct.
• To carry out marketing and statistical analysis.
• To review job applications.
• To notify you about changes to our website and services.
• To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To inform you of service and price changes.

We will keep your personal data for the duration of the period you are a customer of Bee Lite. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. Your personal data shall only be used for these purposes stated herein.

We may use your personal data in connection with specific products and services including domains, web hosting, dedicated servers, virtual servers, shared servers and SSL certificates.

For domains, your data may be processed for administration, billing, support and the provision of services. Registrant data may be sent to the domain registrar outside of the EEA.

For SSL certificates, data may be processed for administration, billing, support and the provision of services. Certificate owner data may be provided to a certificate authority for authentication and use, including outside the EEA.

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties, including business parties, service providers and fraud protection services, and we may receive information from them about you. These third parties may collect information including your IP address, device-specific information, server logs, device event information, location information and unique application numbers. In some instances, they may be acting as data controller and will have their own privacy policies.

We may pass your personal data to third parties for the provision of services on our behalf, for example processing your payment. We will only ever share information that is necessary to provide the service and have specific contracts in place to ensure your personal data is secure and will not be used for marketing purposes.

We may share your information if we are acquired by a third party, if we are under a duty to disclose data to comply with legal obligations, or to protect the rights, property or safety of Bee Lite, our customers or others.

You have various legal rights in relation to the information you give us, or which we collect about you, including:

• The right to access the information we hold about you free of charge.
• The right to ask us to rectify inaccurate or incomplete information.
• The right to ask us to erase information we hold about you in certain circumstances.
• The right to ask us to stop using your information in certain circumstances.
• The right to ask us to transmit information to another person or company in a structured, commonly-used and machine-readable format, where applicable.
• The right to object to us using or storing your information where we rely on legitimate business interests.
• The right to withdraw consent at any time where we rely on your consent.
• The right to object to direct marketing.

If you want to access your information, please send a description of the information you want to see and proof of your identity by post for the attention of the Data Manager, Bee Lite, 10a Lant Street, London SE1 1QR. We do not accept these requests by email in order to ensure that we only provide personal data to the right person.

If you have questions, send these to us at the address above or info@beelit.com. If we have not been able to deal satisfactorily with concerns over how we processed your personal information, you have a right to make a complaint to the Information Commissioner’s Office.

The length of time that we store your data depends on the legal basis for why we are using that data.

• Where use or storage is necessary to comply with a legal obligation, we will use or store your data for as long as necessary to comply with our legal obligations.
• Where use or storage is necessary for legitimate business interests, we will use or store your data until you ask us to stop, unless we can demonstrate an overriding legitimate interest.
• Where use or storage is based on consent, we will use or store your data until you ask us to stop.

To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether those purposes can be achieved through other means, and applicable legal requirements.

You must maintain the accuracy of your information and ensure all your details, including but not limited to name, address, title, phone number, email address and payment details, are kept up to date at all times. You must do this by updating your personal details with your Bee Lite Account Manager.

You have the right to access the information we hold about you. Please email your requests to info@beelit.com so that we can obtain this information for you.

Our cookies policy is available to view below.

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, encryption where appropriate, supplier controls, staff awareness and operational security procedures.

No method of transmission over the internet is completely secure, but we work to maintain safeguards that are appropriate to the nature of the data and the risks involved.

Bee Lite may provide links to third-party sites. Since we do not control those websites, we encourage you to review their privacy policies. Any information supplied on third-party sites will not be within our control and we cannot be responsible for their privacy policies and practices.

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on secured servers within the EEA. From time to time, information may be transferred to and stored in a country outside the EEA in relation to provision of the services. We will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

Transmission of information via the internet is not completely secure, so we cannot guarantee the security of data transmitted to our site. Once received, we use strict procedures and security features to try to prevent unauthorised access. Sensitive data, such as payment details, is encrypted and protected.

Where we have given you, or where you have chosen, a password that enables access to certain parts of our website, you are responsible for keeping the password confidential.

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.

Please email any questions or comments you have about privacy to info@beelit.com.

This privacy notice may be updated from time to time to reflect changes in law, guidance, our services or how we process personal data. When changes are made, we recommend checking this page so you remain informed about how personal information is used and protected.

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

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